FAQ
Quick answers to all the honest questions our community asks us most.
Order & Shipping
Can I change or cancel my order?
Can I change or cancel my order?
Yes, you can change your order as long as you let us know right away — please email us urgently.
When will my order be shipped and how long will delivery take?
When will my order be shipped and how long will delivery take?
Your order ships within 1–2 business days. Delivery: ~5 days in Germany & Austria, up to 7 days across the rest of Europe (incl. UK, CH, NO).
How much are the shipping costs?
How much are the shipping costs?
Shipping: €2.95 (Germany), €3.95 (EU), €6.29 (CH/UK/NO — import duties may apply). Free with DHL on orders over €75.
Does zenimeclothing also ship internationally?
Does zenimeclothing also ship internationally?
We ship across the EU, plus Switzerland, Norway & the UK.
Where can I view my order history?
Where can I view my order history?
You'll get an order confirmation email, and then a DHL tracking link once your order gets shipped.
Payment
Which payment methods are accepted?
Which payment methods are accepted?
We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Klarna & Giropay.
Is the payment secure?
Is the payment secure?
Yes — all payments are encrypted and meet the highest security standards. Your data is safe with us.
Are there any additional costs?
Are there any additional costs?
Shipping is €2.95 (Germany), €3.95 (EU), €6.29 (CH/UK/NO — import duties may apply). Free over €75 with DHL — no other hidden costs.
Returns & Exchanges
Can I return or exchange my order?
Can I return or exchange my order?
Yes, within 14 days — as long as it's unworn and in its original condition. Just contact us via our contact form or per mail to get started.
What's the process?
What's the process?
We'll send you the next steps and further details.
What happens after I send it back?
What happens after I send it back?
Once it arrives, we'll issue a full refund — or, if you're exchanging for a different size, we'll set up your new order automatically.
Delivery & Damage
What if my item arrives damaged?
What if my item arrives damaged?
Contact us right away with photos of the damage. We'll review it fast and arrange a replacement or refund.
What happens if my package gets lost in transit?
What happens if my package gets lost in transit?
Contact us right away — we'll arrange a replacement or refund.
Size & Care
How do I choose the right size?
How do I choose the right size?
Our pieces run oversized. Check the size chart and compare to something you own. Unsure? Size up for loose, down for fitted.
How do I care for the clothes properly?
How do I care for the clothes properly?
Turn inside out, wash cold (max 30°C), gentle cycle. No fabric softener, no tumble dryer — air dry. Iron inside out, avoid the print.
Support & Contact
How do I contact customer service?
How do I contact customer service?
Reach us anytime via email or our contact form — include your order number (starts with #) for faster help. We reply within 48 hours.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.
WHERE ANIME RUNS THE STREETS. HEAVYWEIGHT. PRINTED IN GERMANY.
ZENIMECLOTHING.
EXTRA 10% OFF WITH CODE ZEN10.